Refund policy
Last updated: June 23, 2026
At zwmfg.shop, we want you and your pet to be completely satisfied with your purchase. If you are not entirely happy with your large dog bed, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
- Company Name: 11351 NW 11TH AVE, MIAMI, FL 33168, LLC
- Attention: HUMMEL SIERRA
- Address: 11351 NW 11TH AVE, MIAMI, FL, 33168, USA
- Email: support@zwmfg.shop
- Phone: 18384486915
Note on Contacting Us: When reaching out to our support team, please be mindful of time zone differences. As our operations are based in the United States, we recommend verifying your local time against Eastern Time (ET) to estimate our response times. When choosing the correct time to contact us, ensure you consider the time difference between Singapore Time (SGT, UTC+8) and our local time to manage your expectations regarding our business hours.